F&Q

訂購需知

一般訂購
請於網站上「MENU」選擇蛋糕,加入購物車後選擇取貨方式、時間,然後結算。
請於最少四日前訂購。

定製款式
如有特別需求,請傳電郵至info@thevegelab.com查詢。
所有定製款式需於最少十四日前訂購。

請於結算時查看日曆上可供訂購的日子。
如當日訂單已滿,我們不會接受新訂單,並會於訂購日曆上將日子顯示為「灰色」,敬請見諒。

取貨 & 送貨

我們提供(1)工作室自取 (2)速遞公司送貨(需另收費)

自取地點:The Vege Lab
九龍大角咀通洲街金堡工業大廈12樓(太子站C2出口步行約7分鐘)

自取時間
星期三休息
星期一至五 12:30-18:30
星期六至日 12:30-18:00

** 只限於辦工時間內自取。如有需要特別安排取貨時間,請與我們聯絡。**

請於指定的自選時間取蛋糕,如需更改取貨時間,請提前與我們聯絡。如閣下沒有提早通知,並無法於指定時間的45分鐘內自取貨品,我們將收取 HKD100行政費或取消訂單。被取消的訂單將不會退還已付款項。謝謝。

送貨安排
- 我們可以安排速遞公司送貨。貨到付運費,我們不會收取額外費用。
- 請與司機聯絡,並於指定地址的大堂或附近可停泊位置取貨。司機不會將貨物送上門。謝謝。
- 如需查詢確實運費,請於訂購前與我們聯絡。

運費
九龍區 : $75 起
新界區 : $150 起
香港島: $220 起
離島: 沒有提供送貨服務

送貨時間
星期三休息
星期一至五 12:30-18:30
星期六至日 12:30-18:00

付款方式

我們提供 (1) 信用卡、(2) PayMe 及  (3) 恆生銀行過數。
我們不接受現金或支票付款。

下訂單時需先付全數。

訂單一經確認,我們保留拒絕更改訂單內容請求的權利。

Order

Regular orders
Choose your favorite products on the menu and order on our website.
A minimum of 4 days of notice is required for regular orders.

Customized orders
Please send us an inquiry at info@thevegelab.com.
A minimum of 14 days of notice is required for custom orders.

Please refer to the order availability on our calendar when checkout.

If the booking is full, we will black out the date on the calendar and will not take new orders on that particular day.

Pickup & Delivery

We offer (1) Pickup at Studio (2) Delivery by Courier (with additional charge)

Pickup location : The Vege Lab
12/F, Island Industrial Building, Tung Chau Street, Tai Kok Tsui, Kowloon
(7 mins walk from Prince Edward MTR station Exit C2)

Pickup time
CLOSED on Wednesday
Mon-Fri 12:30-18:30
Sat-Sun 12:30-18:00

** Pick up is only available at office hour. Any late pick up without prior notice will not be entertained. **

Please understand that we take considerable time to prepare each cake before pickup. If you do not show up within 45 minutes of your selected time without prior notice, a late pickup fee of HKD100 will be charged or your order will be canceled and will not be refunded.

Thanks for your understanding.

Delivery arrangement
- We can arrange delivery by courier upon request.
- Cash on delivery.
- Please pick up at the lobby / ground floor of the destination. Extra fee is applied for delivery at the door.
- Please contact us before placing your order if you wish to check the delivery fee.

Delivery fee
Kowloon : $75 up
New Territories : $150 up
Hong Kong Island: $220 up
Island Districts: No delivery service

Delivery time
NO DELIVERY on Wednesday
Mon-Fri 12:30-18:30
Sat-Sun 12:30-18:00

Payment

We offer (1) credit cards, (2) PayMe from HSBC and (3) bank transfer. 
We do not accept cash or cheques on pick up.

Full payment is required prior to making any orders.

We reserve the right to decline any requested changes once the payment is made.

----

Refund Policy

-No cancellation and refund would be accepted once the order is confirmed.

-If you need to reschedule your pick up date & time, please send us an email. 

-We do not guarantee successful reschedule and it is subject to our availability of the new pick up date & time.

Bad Weather Policy

-Pickup service will be suspended when typhoon signal no. 8 or black rainstorm is hoisted. 

-Please reschedule the pickup date to another date which is within 28 days of the original date.  

-Rescheduling is subject to our availability.

-No cancellation or refund would be accepted due to bad weather.

Late Policy

- Please pick up at the scheduled timeslot within our office hours.

-Please understand that we take considerable time to prepare each cake before pickup. If you do not show up within 30 minutes of your selected time without prior notice, a late pickup fee of HKD100 will be charged or your order will be canceled and will not be refunded.