The Vege Lab Terms and Conditions

Once you place an order, you agree to accept the terms and condition.

訂購 Order

  1. 請於網站上選購甜品,並加入購物車。
    Please choose your favourite product and add to cart.

  2. 在購物車該頁選擇取貨方式、地點、日子及時間後,然後結算。 如當日我們休息、訂單已滿,日子將會顯示為「灰色」,表示當日不會再接訂單。
    Choose your pick-up method, location, date and time before you check out. 

  3. 下單完成後,你將會收到確認電郵。

     You will received a confirmation email once you place an order.

  4. 我們沒有售現貨,所有甜品需於最少三日前訂購。 00:00 後下單將需多加一個工作天。 We only take order in advance as we handcraft each of your orders. Please order at least 3 days in advance (Cut-off time: 00:00).

  5. 所有訂單一經付款確認,我們恕不接受取消訂單及退款。如需更改取貨日子,請於最少3天前通知我們,否則需收取行政費用。訂單確認後,我們保留拒絕更改取貨日子及時間的權利。 No cancellation or refund would be accepted once the order is confirmed. Please contact us at least 3 days in advance if you need to change the pickup date or administration fee will be applied. We reserve the right to decline any reschedule requests due to limited order availability.

自取及送貨 Pickup and Delivery 

    1. 自取 Pickup

      Please pickup at our Kwun Tong Studio. The address will be sent to your email once your order is confirmed. Please pickup at your chosen time slot. If you do not show up in 2 hours, your order will be cancelled. 

    2. 送貨 Delivery



      We will arrange courier (Lalamove ) for delivery.

      You will have to pay the delivery fee by cash to the driver.
      We do not take any responsibility and we are not liable for any damage of the products caused during delivery.

      九龍區 : $65-100
      新界東 : $120-160
      新界西 : $220-260
      新界北 : $160-190
      香港島: $160-250
      機場及東涌 : $250-300
      離島 : 沒有提供送貨服務

      Delivery fee reference (details)
      Kowloon : $65-100
      New Territories East : $120-160
      New Territories West : $220-260
      New Territories North : $160-190
      Hong Kong Islands : $160-250
      Airport and Tung Chung : $250-300
      Outlying Islands : No delivery services

付款 Payment

我們接受信用卡(Visa, Master card)、 Apple Pay 轉數快及銀行過數付款。


We accept Credit Cards (Visa, Master card), Apple Pay, FPS & bank deposit for payment. 

We do not accept deposits. Please pay in full terms for all orders.

食材 Ingredients 




Our products are egg-free, dairy-free and animal products free, which are suitable for vegans.

Please note that our food factory handles allergens including gluten, soy and nuts.
We do not provide soy-free and nut-free options.

Please enquire us before placing order if you have any food allergies.

惡劣天氣安排 Bad Weather Policy

 當八號或以上烈風或暴風信號 或 黑色暴雨警告正在生效,取貨及送貨服務將暫停 。如因惡劣天氣導致未能發貨,我們將會聯絡您更改取貨日期。我們恕不接受因惡劣天氣而取消或退款。

In case of black rainstorm or typhoon signal no.8 or above, delivery and pick-up will be suspended. We will contact you to make new delivery and pick-up arrangement. We do not accept cancellation and refund due to bad weather.

退款政策 Refund Policy

No cancellation or refund would be accepted once the order is confirmed. 

We do not take any responsibility and we are not liable for any damage of the products caused during delivery.

其他 Miscellaneous 

Our products are produced in Licensed Food Factory.

Please note that all of our products are handmade. The look of the product might vary slightly from the reference photo on our website.

Ingredients and decorations on might be changed due to limited supply without further notice. 

The Vege Lab 保留更改、終止及不時修改有關條款及細則之權利。
如有任何爭議,The Vege Lab 將保留最後的決定權。

The Vege Lab reserves the right to terminate the offer or to amend the terms and conditions of the offer without prior notice.
In case of any disputes, The Vege Lab reserves the rights of final decision.