The Vege Lab Terms and Conditions

當你付款訂購時,表示你清楚了解及同意以下條款的內容。
Once you settle payment, you agree to accept the terms and condition.

訂購 Order

  1. 請於網站上選購甜品,並加入購物車。
    Please choose your favourite product and add to cart.

  2. 在購物車該頁選擇取貨方式、地點、日子及時間後,然後結算。 如當日我們休息、訂單已滿,日子將會顯示為「灰色」,表示當日不會再接訂單。
    Choose your pick-up method, location, date and time before you check out. If the date is blacked out on the calendar, it means the order quota is full OR we will be CLOSED. We will not take any new order on that day.

  3. 下單完成後,你將會收到確認電郵。如沒有收到電郵,即表示閣下並沒有成功完成下單程序。
     You will received a confirmation email once you place an order. If you do not receive a confirmation email, your order will be regarded as "unsuccessful".  

  4. 我們沒有售現貨,所有甜品需於最少三日前訂購。 23:45 後下單將需多加一個工作天。 We only take order in advance as we handcraft each of your orders. Please order at least 3 days in advance ( Order cut off time: 23:45).

  5. 所有訂單一經付款確認,我們恕不接受取消訂單及退款。如需更改取貨日子,請於最少5天前通知我們。因每天接訂單的數量有限,我們保留拒絕更改取貨日子的權利。 No cancellation or refund would be accepted once the order is confirmed. Please contact us at least 5 days in advance if you need to change the pickup date. We reserve the right to decline any reschedule requests due to limited order availability.

自取及送貨 Pickup and Delivery 

    1. 自取 Pickup

      請到觀塘店取餅,我們會在確認訂單後將地址傳送到你的電郵。請在指定時間取餅,如閣下沒有在指定時間2小時內取餅,你的訂單將會被自動取消。
      Please pickup at our Kwun Tong Studio. The address will be sent to your email once your order is confirmed. Please pickup at your chosen time slot. If you do not show up in 2 hours, your order will be cancelled. 

    2. 送貨 Delivery

      我們可以安排速遞公司(Lalamove/Call4Van )送蛋糕。

      客人需於貨到時自行付運費給司機。
      送貨前司機會與您電話聯絡。
      若司機未能聯絡您,司機會拒絕送貨,送貨時間將會受阻。
      司機不會將蛋糕送入餐廳及送上樓,客人需於指定地址的大堂或附近可停泊位置取貨。

      We will arrange courier (Lalamove / Call4van) for cake delivery.

      You will have to pay the delivery fee by cash to the driver.The driver will call you before delivery.
      The driver might reject the order if he cannot reach you by phone.
      You need to pick up at the van. The driver will not deliver to door or into the restaurant.

      運費參考
       
      九龍區 : $65-100
      新界東 : $120-160
      新界西 : $220-260
      新界北 : $160-190
      香港島: $160-250
      機場及東涌 : $250-300
      離島 : 沒有提供送貨服務

      Delivery fee reference
      Kowloon : $65-100
      New Territories East : $120-160
      New Territories West : $220-260
      New Territories North : $160-190
      Hong Kong Islands : $160-250
      Airport and Tung Chung : $250-300
      Outlying Islands : No delivery services

付款 Payment

$2000或以下的訂單:只接受信用卡付款

$2000以上的訂單:接受信用卡及銀行過數

$8000以上的訂單可先付50%訂金,並於取貨日前一星期付餘額。其餘訂單需先付全數。

For orders $2000 or below : Credit card only

For orders $2000 above : Credit card or Bank transfer

For orders $8000 above, you can pay 50% deposit and pay the balance one week before the pick up date. For other orders, please pay in full terms.

食材 Ingredients 

我們的產品全部採用純素材料製作,不含雞蛋、牛奶、牛油和動物成份,適合純素食者食用。
請留意我們生產食品的廠房亦處理麩質、大豆、果仁等致敏源。
如有任何食物敏感,請於下單前向本店查詢。

Our products are  egg-free, dairy-free and animal products free, which are suitable for vegans.

Please note that our food factory handles allergens including gluten, soy and nuts.
Please enquire us before placing order if you have any food allergies.

惡劣天氣安排 Bad Weather Policy

 當八號或以上烈風或暴風信號 或 黑色暴雨警告正在生效,取貨及送貨服務將暫停 。如因惡劣天氣導致未能發貨,我們將會聯絡您更改取貨日期。我們恕不接受因惡劣天氣而取消或退款。

In case of black rainstorm or typhoon signal no.8 or above, delivery and pick-up will be suspended. We will contact you to make new delivery and pick-up arrangement. We do not accept cancellation and refund due to bad weather.

其他 Miscellaneous 

我們所有產品均在持牌食物製造廠製作。
Our products are produced in Licensed Food Factory.

所有產品均為手工製作,每次的製成品或跟產品參考圖略有不同。網站圖片只作參考之用。
Please note that all of our products are handmade. The look of the product might vary slightly from the reference photo on our website.

食材及裝飾或會因供應不穩定而有所變動,恕不作另行通知。
Ingredients and decorations on might be changed due to limited supply without further notice. 

如有任何爭議,The Vege Lab 將保留最後的決定權。

In case of any disputes, The Vege Lab reserves the rights of final decision.